- What is a travel survey?
- I don’t use transit. Why should I take this survey?
- Why are you collecting demographic information about my household?
- Why are you collecting information about my household’s trips?
- When are you collecting data?
- Who is included in the survey?
- Who in my household should complete the survey?
- My survey day is not a typical day for my household, should I still do the survey?
- What constitutes a trip?
- What doesn’t count as a trip?
- Do I need to record any walking trips?
- How do I record multi-mode transportation trips?
- I’m a commercial driver; do I record my commercial delivery trip?
- My family member made the exact same trips as I did on our assigned diary date; do I still need to fill out their trip information?
- What is the X-ING app?
- I got an invitation to participate in a study, what do I do?
- How do I know if I am eligible to use the X-ING app?
- How do I download/install the X-ING app?
- What do you do with the data from the app?
- When should I carry my smartphone?
- Will the app drain my battery?
- Do I need to have a data plan to run the app?
- Do you track my movements all the time?
- How do I add a missing trip on the app?
- How do I remove an auto-logged trip on the app?
- How do I change the time and/or locations of an auto-logged trip on the app?
- How do I merge two trips on the app?
- How do I resolve a data gap on the app?
- I do not want to use the mobile app, can I still complete the survey on my phone?
- I’m using the app, but I have a question about how it’s working. What do I do?
- Who is providing the incentives?
- What are the draw prizes?
- Do I need to complete the entire survey to qualify for the incentives?
- When will the prize winners be announced?
- Who are the winners?
|What is a travel survey?|
|It’s simply a log or diary of the trips your household makes on a designated day(s).||Top|
|I don’t use transit. Why should I take this survey?|
|The information gained from this survey will inform various transportation decisions including decisions related to road, cycling and walking infrastructure. By participating in the survey, you will be providing a snapshot of travel in your city, and your travel patterns will help shape the planning of future transportation infrastructure.||Top|
|Why are you collecting demographic information about my household?|
|Why are you collecting information about my household’s trips?|
|Having accurate information on the travel patterns of residents will enable transportation planners to assess current transportation needs, identify trends and develop transportation strategies and improvements. Metro Vancouver and the Fraser Valley relies on Regional Trip Diary Survey data to monitor and analyze trends and patterns in how people and goods move in the region as a result of growth and development. The data helps to inform regional policy and decision-making.||Top|
|When are you collecting data?|
|We are collecting data from end of May to mid December 2023.||Top|
|Who is included in the survey?|
|We are surveying residents from Metro Vancouver and theFraser Valley. Please see below for a map of the study area:
|Who in my household should complete the survey?|
|We encourage everyone aged 16+ to complete the online survey themselves. However, if that person is not available, we ask that the person most familiar with the daily travel habits of each member of your household to complete the survey online. The mobile app survey must be downloaded and completed by the individual household member themselves.
Each member of the household can print a trip-tracking form and bring it with them on the day of their diary date to help keep track of their trips throughout the day.
|My survey day is not a typical day for my household, should I still do the survey?|
|Yes, it is fine if that day is not typical for your household. In fact, we need to include these types of days in our survey.||Top|
|What constitutes a trip?|
|A trip means when you travel to a new location with a trip purpose or a recreational trip (without a destination), including any small trips (e.g. stopping for gas, buying a coffee, dropping off/picking up someone, walking, jogging or biking in your neighbourhood with no destination). See example diagram below:
|What doesn’t count as a trip?|
|Here are some examples of what does not count as a trip:
|Do I need to record any walking trips?|
|For the purpose of this study, we are only interested in walking trips where you walked the whole way. (Please remember to include the small walking trips made such as walk to a coffee shop or a convenience store.)
If you walked part way, such as walking to a bus stop or SkyTrain station to catch public transport, this leg of your journey should not be included as a trip. See example diagram below:
|How do I record multi-mode transportation trips?|
|All transportation modes used for a single trip should be recorded (with walking between modes being the only exception). Please record the transportation modes used in chronological order.
If you used more than 3 modes of transportation, please record the additional mode(s) in the “other specify" category. See example diagram below:
|I’m a commercial driver, do I record my commercial delivery trip?|
|We understand that it would be very difficult for commercial drivers to record all their trips and we certainly don’t expect them to do so. Instead, we ask that you record only your PERSONAL TRIPS, which include trips that you travel to and from work and any non-work related trips. If you work from home but traveled to another location for a work meeting, please record this as a trip.
|My family member made the exact same trips as I did on our assigned diary date; do I still need to fill out their trip information?|
|Yes, every member of your household would need to complete a separate trip survey with all the trips recorded.||Top|
|What is the X-ING app?|
|X-ING is an app designed to collect household travel survey information for the 2023 trip diary. This information includes all places visited by you along with details that explain the why, how and when of the trips you made.
The app will ask you to fill in information during 1 full day of travel (the definition of a day takes us to 4am the following day). While using the mobile app is encouraged, as it will make filling the survey easier for you, you may opt out from using the mobile app at any time and complete the survey online instead. Please note that by opting out from using the mobile app, you will no longer be eligible for any bonus incentives that may apply.
|I got an invitation to participate in a study, what do I do?|
|Your invitation includes a web address and QR code to complete an online survey to get you started. Once this survey is completed you will receive instructions for accessing, downloading and using X-ING app (if you select to use the App).
|How do I know if I am eligible to use the X-ING app?|
|You must be 16 years old or older to use the mobile app. If a Household member is under the age of 18, they may complete this survey using a smartphone if their parent or guardian has consented by providing the minor’s email address through this survey.
Further, beyond the study specific requirements, the only phone requirement is that you have a smartphone running iOS 10.0 or Android (version 4.4 or newer). You can check your OS version by taking the following steps:
|How do I download/install the X-ING app?|
|For household member(s) who were volunteered by the main household contact to participate in the mobile app survey, they must provide us with their opt-in prior to their diary day. If they fail to do so, the main household contact will be notified, and he/she will be responsible for filling out the diary survey online for that household member on the assigned diary day.
You must download and initiate the app by 12:00am on your assigned diary day. The download/installation instructions are included in the email you receive.
|What do you do with the data from the app?|
|The data collected on the app provides more detailed and accurate travel information than the online survey traditionally used in this type of survey. For example, information like travel path and the exact times that you leave from and arrive at each place you visit is passively detected and recorded. This makes the process easier for you, compared to filling everything out using the online survey. You do not need to actively record the trips yourself, the app does this for you automatically. This enhanced data is important to transportation planners for knowing how, when, and why people travel within the region.
|When should I carry my smartphone?|
|In order for us to collect full and accurate travel data, you will need to carry your smartphone with you at all times on your assigned diary date.
|Will the app drain my battery?|
|As the X-ing app collects GPS data, you may notice more than usual battery consumption. As such, you may need to charge your phone during the day.
|Do I need to have a data plan to run the app?|
|No, you do not need a data plan to run the app.
|Do you track my movements all the time?|
|The app tracks your movements after installation and during the assigned travel days. After the end of the designated survey days, you can delete/uninstall it from your smartphone.
|How do I add a missing trip on the app?|
|How do I remove an auto-logged trip on the app?|
On the Trip Diary page, swipe right on the trip you would like to remove to bring up the “Insert Trip” or “Delete” option. Tap the “Delete” icon and select “Yes” when prompted by the pop-up.Alternatively, you can tap on the travel segment or location you would like to remove. This will take you to the “Trip Details” screen. Tap the “More” button at the top right of the screen and select “Delete activity”.See example below.
|How do I change the time and/or locations of an auto-logged trip on the app?|
| To edit the time of an auto-logged trip:
To edit the location of an auto-logged trip:
|How do I merge two trips on the app?|
|How do I resolve a data gap on the app?|
| A data gap is a period of time where the system did not receive an adequate signal from your device to infer a trip or stop.
|I do not want to use the mobile app, can I still complete the survey on my phone?|
|Yes, you can complete the survey on your phone or tablet via the online survey link.
|I’m using the app, but I have a question about how it’s working. What do I do?|
|You can email us at firstname.lastname@example.org or call us toll free at 1-833-485-1171 during regular business hours from 9am to 6:30pm Pacific Time.
|Who is providing the incentives?|
|Prizes are administered and procured by Ipsos as an incentive to complete the survey as a regular course of business.||Top|
|Do I need to complete the entire survey to qualify for the incentives?|
|Yes, all members of your household must answer all questions and complete the survey for the assigned survey day to be qualified for the incentives.
Note: Due to standard contest rules, TransLink and Ipsos employees are not eligible for the prize draw. Please click here for the contest rules.
|What are the draw prizes?|
|Upon completion of the household assignment, your household will be entered to win:
||Top||Note: Those who use the mobile app survey will be provided with one (1) additional entry to the draw prize once everyone in their household has completed their survey.|
|When will the prize winners be announced?|
Please click here for the contest rules.
|Who are the winners?|
|I’m concerned about my privacy; how confidential is the study?|
|Protecting your privacy is very important to us. Ipsos is a market research leader with long standing associations with the Marketing Research and Intelligence Association (MRIA). We will never try to sell you anything and will use the information you provide only for research purposes.||Top|
|How will my information be used?|
|All the data we collect from the survey are used for statistical and classification purposes only and will NEVER be shared or sold on an individual basis.||Top|
|Who is TransLink?|
|TransLink is Metro Vancouver’s regional transportation authority, responsible for the regional transportation network of Metro Vancouver in British Columbia, Canada, including public transport, major roads, cycling infrastructure and some bridges. To verify the survey, click here: https://translink.ca/tripdiary2023.||Top|
|Who is Ipsos?|
|Ipsos is a global market research company. We have offices in 90 countries. We provide a wide range of research services (both quantitative and qualitative) to meet all types of marketing and opinion research needs. To learn more about Ipsos, please visit our website at www.ipsos.ca.||Top|
|How can I contact you if I have more questions?|
|You can email us at email@example.com or call us toll free at 1-833-485-1171 during regular business hours from 9am to 6:30pm Pacific Time.||Top|